Over the National Day Golden Week in this year, Dalian Airport has successfully achieved the passenger throughput of 193000 person-times and 1619 flights of air service, with a year-on-year growth of 19% and 21.5% respectively, and ensured 63 extra charter flights. In which, it acquired the single-day achievement of offering reception services for 33000 person-times on September 29, 2008, hitting the highest in the history. It successfully achieves the goal of "safety, order, quality" for passenger transportation service guarantee over the National Day Golden Week in this year.
Careful planning to meet the market demand. The market of tourism in Dalian is very hot in this National Day Golden Week. Due to the cancellation of May Day Golden Week and the grand success of Beijing 2008 Olympic Games, the rising passions for tourism are fully released in this holiday. In order to guarantee the sufficient transport capability, Dalian Airport makes the connections with airlines companies and travel agencies in advance, to cooperatively develop the tourism product, guaranteeing the sufficient transport capability and meeting the traveling demand of passengers. There are much sufficient transport capabilities in such traditional cities as Beijing, Shanghai, Kunming and Guilin. Based on the change of tourism market and continuous market growth of new tourism cities, Dalian Airport makes the complete preparations in the new routes for tourism, striving to add the transport capability of flights to Hohehot, Tongliao, Chifeng, Wenzhou, Xiamen, Harbin, Handan and Linyi. Meanwhile, Dalian Airport constantly enriches the transport capability of local lines, and explores the potentials in surrounding markets, to successfully open the round-trip flights of local lines from Dalian to Yantai, from Dalian to Jinzhou, meeting the rapidly rising demands in the airline market over this golden week.
Careful service to achieve "zero-complaint". According to the service standard of "elaboration, delicacy, refinement", Dalian Airport does the utmost on the good services, to offer the sufficient services in good quality and high efficiency. Based on "Working Rules of Important Transportation Guarantee by CAAC", Dalian Airport refines the guarantee service schemes, simplifies the working process, integrates the command and coordination, and highlights the characteristic services. All the units in Dalian Airport carefully implement the service "promises" and "first asking" responsibility system, to completely fulfill the elaborate highlights of service, and offer the refined, personalized and affectionate one-to-one services for different passengers such as group passengers, distributed passengers, and special passengers of elder, child, sick and handicapped. The 24-hour hotline for passengers is opened for "one-stop" tracking service, providing the record, reply and result for any demand, which wins the high praises of the passengers.