ACI announced (19-Nov-08) that the recipient of the ACI Director General's Special Recognition Award is Beijing Capital International Airport (BCIA). ACI Director General Angela Gittens honored the airport for exceptional performance this year and highlighted three key achievements.

ACI Director General Angela Gittens' key highlights for achievement:

Firstly, the commissioning of the new Terminal 3 in March this year was an exceptional achievement. It is not only the largest passenger terminal in the world but it has also set a new standard for passenger comfort and facilitation.

Secondly, BCIA successfully facilitated the hosting by Beijing of the Olympic Games and Special Para-Olympic Games. In the month of August, BCIA handled more than 5 million passengers, including more than 70,000 participants for the Olympics and 170 Heads of State.

Thirdly, Gittens recognised the improvement achieved by BCIA in overall passenger satisfaction during the past 12 months, and the successful customer service training for more than 60,000 staff from 27 business partners operating at the airport. She commended them for their success in mobilising the entire airport community in their customer service improvement initiative, which resulted in significant improvement in passenger satisfaction scores in the ASQ Survey.

In presenting the award to Mr Dong, Gittens praised the BCIA President and CEO and his staff, "I appreciate that great achievements are not possible without strong, committed leadership. So, I would like this award to recognise your personal commitment, leadership and professionalism in driving customer service excellence at BCIA."

"These achievements are also the result of the professionalism and dedication of your staff. We are a people business, whose goal is to enhance the airport travel experience for our passengers. New and innovative terminal facilities are impressive, but ultimately it is the front line people who make the difference. I would therefore like this award to recognise your staff and the staff of your business partners who have made these achievements at BCIA possible."